FAQs
What do I receive after purchase?
All products on Woolly Island are digital crochet or knitting patterns. After purchase, you will receive a downloadable PDF file — no physical item will be shipped.
How do I place an order?
Simply browse your favorite patterns, add them to your cart, and complete checkout through our website. Once your order is confirmed, your digital files will be delivered based on the checkout method provided.
When will I receive my files?
Orders are typically processed and delivered within 2 to 7 business days. If you experience any delays, please feel free to contact us through our Contact Us page.
Will I receive a physical product?
No, all items sold on Woolly Island are digital PDF patterns only. Nothing will be physically shipped to your address.
Are your patterns beginner-friendly?
Many of our patterns are designed with beginners in mind, while others may be better suited for intermediate makers. We recommend checking the product description for skill level details before purchasing.
What supplies do I need?
Each pattern includes a list of recommended materials, tools, and yarn details to help you complete your project. Be sure to review the pattern requirements before getting started.
Can I sell finished items made from your patterns?
Finished handmade items may be sold in small quantities, but the pattern itself may not be copied, resold, shared, or redistributed in any form.
Can I share or resell the pattern files?
No, all Woolly Island patterns are for personal use only unless otherwise stated. You may not reproduce, distribute, resell, or share the digital files.
Do you offer refunds or exchanges?
Due to the digital nature of our products, we do not offer refunds or exchanges once a purchase has been completed. If you have any issues with your order, please contact us and we will do our best to help.
What if I have trouble accessing my download?
If you are having any issues receiving or opening your files, please reach out through our Contact Us page and we will be happy to assist you.
Do you offer custom pattern requests?
Custom requests may be available depending on our schedule and project scope. If you have an idea in mind, feel free to contact us with the details and we will let you know if we can accommodate it.